Refund Policy

You may request a refund in the following situations:

1. 7-day money-back guarantee: If you are unsatisfied with any product (App Monitor or Web Monitor) within 7 calendar days of your first subscription, you may request a full refund — no questions asked.

2. Service outage refund: If a service outage caused by our infrastructure makes the service continuously unavailable for more than 24 hours, you may request a pro-rated refund for the affected period.

3. Duplicate payment refund: If you are charged twice for the same subscription in a short period due to an error, we will refund the duplicate charge in full.

Refunds will not be issued in the following cases:

1. Requests submitted more than 7 days after the initial subscription (unless a service outage applies)

2. Renewal charges (cancel auto-renewal before the next billing date to avoid being charged)

3. Account suspension or termination due to a violation of our Terms of Service

4. Notification delivery failures caused by third-party services (e.g., Feishu, Server Chan)

5. Service anomalies resulting from your own network environment or device issues

6. Requests where the subscription has been significantly used (e.g., a Pro plan with monitors added beyond the free-tier limit that have generated substantial monitoring data)

To submit a refund request, please follow these steps:

1. Send an email to service@jast.me

2. Use the subject line: Refund Request — [your registered email]

3. Include the following in the email body:

• Your registered email address

• The product name (App Monitor / Web Monitor)

• Approximate date of payment

• Reason for the refund request

4. We will review and respond within 3 business days

5. Approved refunds will be returned to your original payment method within 5–10 business days

1. Within 7 days: Full refund, no deductions or processing fees

2. Service outage refund: Pro-rated based on the ratio of unavailable hours to total hours in the billing period

Refund amount = Monthly fee × (outage hours ÷ total hours in the month)

3. Duplicate payment refund: Full duplicate amount refunded; any processing fees are absorbed by us

Changing your subscription plan follows different rules depending on the direction of the change:

1. Upgrades (moving to a higher-tier plan or a longer billing cycle): The new plan takes effect immediately. A prorated charge for the remaining days in your current billing period is applied at the time of the upgrade. This prorated amount is non-refundable once the upgrade is confirmed.

2. Downgrades (moving to a lower-tier plan or a shorter billing cycle): The downgrade is scheduled to take effect at the start of the next billing period. Your current (higher-tier) plan remains fully active until then. No refund is issued for the unused portion of the current billing period.

3. You will be shown a clear summary of the applicable billing rule before confirming any plan change on the pricing page.

4. If you believe a plan change was processed in error, please contact us within 7 days at service@jast.me.

Cancelling auto-renewal and requesting a refund are two separate actions:

1. Cancel renewal: Done from the Billing dashboard. Your plan remains active until the end of the current period, after which it reverts to the free tier.

2. Cancelling renewal does not automatically trigger a refund. If you want a refund, please submit a separate refund request as described above.

App Monitor and Web Monitor are separate subscriptions. Refund requests must be submitted separately for each product. A refund for one product does not affect the subscription status of the other.

If you have questions about this Refund Policy or need assistance with a refund request, please reach out:

Email: service@jast.me

Our support team is available Monday–Friday, 10:00–18:00 (UTC+8).